Privacy Policy

SparkyCert ("we", "our", "the app") is operated by SparkyCert (ABN pending). This policy explains what information we collect, how we use it, and how we protect it. By using the SparkyCert app you agree to this policy.

We built SparkyCert for NSW licensed electricians. Protecting your professional data — and your clients' data — is fundamental to what we do.

Account information. Your email address and name, provided when you create your account via Clerk authentication. We use this to identify your account only.

Licence details. Your supervisor licence number and expiry date, entered during onboarding. This is used to pre-fill your certificates and is never shared with third parties outside of CCEW submission.

Certificate data. The contents of CCEWs you lodge — installation address, customer details, work type, equipment, and meter information. This data is transmitted to the NSW eCert system as required by law and stored in your account history.

Anonymous usage analytics (optional). If you consent, we collect: app open counts, submission success/failure rates, device type (Android/iOS), app version, and subscription tier (Free or Pro). We never collect certificate content, customer details, your name, email, licence number, or location data through analytics.

Subscription data. Payment processing is handled entirely by Stripe. We do not store or process credit card details. We receive your subscription status (e.g. active, trialling, cancelled) from Stripe.

• ✗Credit card or banking details (handled by Stripe)
• ✗Location or GPS data
• ✗Contacts or phone book access
• ✗Photos or camera access beyond what you explicitly upload
• ✗Certificate content through analytics
• ✗Customer or client personal information through analytics

Certificate data is used solely to submit CCEWs to the NSW eCert system and to maintain your history within the app.

Anonymous analytics (if consented) are used to understand which features are working and where users encounter problems, so we can improve the app.

We do not sell, share, or rent your data to any third party for marketing purposes.

SparkyCert uses the following third-party services:

• Clerk — authentication and account management. clerk.com/privacy
• Stripe — payment processing. stripe.com/privacy
• Google AdMob — ads for Free tier users. Google's privacy policy applies to ad personalisation. policies.google.com/privacy
• NSW eCert API — the Building Commission NSW system that receives CCEW lodgements. Data sent to eCert is governed by NSW government privacy obligations.

Your certificate history and profile are retained while your account is active. If you delete your account via Profile → Data & Privacy → Delete My Data, all stored data — including profile, certificates, and saved customers — is permanently deleted from our servers within 30 days.

Certificates already submitted to eCert are held by the NSW government under their own retention requirements and are not affected by deleting your SparkyCert account.

All data is transmitted over HTTPS. Account credentials are managed by Clerk with industry-standard encryption. We do not store passwords.

Consent preferences are stored locally on your device using secure storage and are never transmitted to our servers.

Under Australian Privacy Act 1988 principles, you have the right to access, correct, or delete your personal information. You can:

• →Update your profile details in the app at any time
• →Toggle anonymous analytics off in Profile → Data & Privacy
• →Delete your account and all data in Profile → Data & Privacy
• →Contact us at support@sparkycert.com.au with any privacy request

We may update this policy from time to time. Significant changes will be notified in-app. Continued use of SparkyCert after changes constitutes acceptance of the updated policy.

For privacy questions or requests: support@sparkycert.com.au